Shipping Policy

Orders Delivered Directly by our Store/Manufacturer-Partners: delivered within 2-7 days or next-day delivery, basis catalogue

  • Lowest prices guarantee is not valid on items/products which get delivered in 2-7 days (look for tag on product images which says delivered in 2-7 days ).
  • You may request for a refund/replacement within 7 working days of delivery, for items/products which get delivered in 2-7 days (look for the tag on product images) with all original tags & packaging intact in case of any quality issues. It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post-delivery.
  • Further, it is clarified that for items/products which get delivered in 2-7 days (look for the tag on product images), no returns shall be accepted post 7 days of delivery and the user should get in touch with the Brand/Manufacturer with original invoice given at the time of delivery from our Manufacturer-partners.
  • The customer cannot return a partial order/ open package at the doorstep (Doorstep return policy is not applicable for this case).
  • The refund will be initiated to the customer once their reverse pickup order has been marked as delivered post returning it to the delivery executive.
  • DS Return Policy: If you want to return a product, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact.
  • Non-returnable products information visible in the product info/description section on the website/app: A few products may not be eligible for return and will be marked “Non-returnable” ..

    • GST Effect on Our Delivery

  • As our nation welcomes the ‘One Nation, One Tax’’ initiative, effective from  July 1st 2017, we, at Reddymart, also welcome this change by making our processes fully compliant with GST.
  • We guarantee you that we still will get you the lowest prices on all your items. Moreover, your orders will be fulfilled as usual and in line with the GST guidelines.
  • What are the changes you can expect at our end?: Since the government has exempted certain goods from GST, you will receive invoices for them separately. Which means that your order will now be broken down into 3 components:
  • At the delivery, our field executive will hand over a delivery statement, listing down all the items you have ordered.
  • A Delivery Statement for you to check all the items you’ve ordered
  • A Tax Invoice showing all the items that have been taxed
  • A Bill of Supply

    • We assure you that you will receive all the GST benefits and lower priced items, as always from Reddymart. If you still have any questions, please feel free to reach out to us at our Customer Care helpline: 07352534789 

    Cancellations

  • As a user, you may cancel an order placed by you before the order enters the “Enroute” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately 48-72 hours.
  • Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties. For such cancellations, the Company will refund the payment, if any, made by you under the relevant order within 72 hours.
  • Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third party seller and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
  • We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.